Xbox live support

I never got my free month what happend xbox?
 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

Hi there,

If you are inquiring about the free month trial, those are awarded when making a new Xbox Live account on your console. If you don't sign up right away, you should be asked if you want to have a 1-month trial upon filling in payment details for automatic renewal (which can later be turned off). 

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To add on to what Mad Cow has stated, a console is limited to three 1-month trials. So if you purchased a used console and all 3 were already used you wouldn't be eligible to receive another 1-month trial even though the console is new to you.

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