Xbox Live subscription renewal

Hi, I wonder if anyone can help me. My credit card registered to my xbox live account says that I owe £39.99, and my account has reverted to silver. It won't let me edit my account details. My card I used to pay for Live last year is no longer active (it was my student account at university). I'm really struggling here, my xbox live is no longer working, my bank are chasing me for £39.99 on an account I no longer use for a subscription I did not mean to automatically renew.

All I want to do is get that card off my Xbox account, get a new 12 month subscription and enjoy playing my games onn what little down time I have. Any assistance would be greatly appreciated, thanks.

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

well you have to call support then add a creditcard to pay off the balance

then ms will unlock the account

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.