Xbox live still charged after enter the redeem code

Hi !!! I am just using Xbox live for 1 month and still a little confuse about it. At first, I used the promotion 2$/month for 2 months. Then, I decided to buy a redeem code for one year membership. But after one month, it stared to charge me 9.99$ for the xbox live monthly fee. Why? Please help me ? 

 

Question Info


Last updated July 5, 2018 Views 243 Applies to:

It's called an auto renewal, when you purchased a gold membership for your account using your credit card. Microsoft will automatically charge you to renew your gold membership once it has expired monthly.

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Greetings,

As far as I understood you account must have be automatically renewed to the standard Monthly subsc. as per the messagging that you must have seen when viewing the purchase details of the the promotion 2$/month for 2 months.

Also , if you had read the TOU , you would have know that the service is set to renewal untill you stops that renewal.

Any way , your subsc. must have been extended to a further month.

If you check your Subsc. , and these conditions are not available , then Call Xbox Support.

You can check your Subsc. and billing details @ http://billing.microsoft.com

Regards

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Some additional information,

you can turn off auto renewall here:

support.xbox.com/.../cancel-xbox-live-gold-subscription

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Hello there,as others have said this is because it's on auto renewal which can be turned off also if you turn it off and buy more memberships from your Xbox it will turn renewal back on so whenever you purchase live on your Xbox auto renewal will start turning on but can be turned off it will also store your card until the membership ends but if you buy a redeemable card then auto renewal won't occur as redeeming cards don't require personal Information. I hope this helped!

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