xbox live refund?

basically, i purchased a years gold membership a year ago, and thought id already changed auto renewal off seeing as how id rung customer services already to change it.

but today i was billed the full £39.99 for a years subscription, i dont play my xbox anymore and was told by a member of staff that they had cancelled the auto renewal on my account, so i assumed all would be well !

my question is ! can i get a refund seeing as how this isnt my fault? who would i need to talk to, would it be worth ringing customer services again and explaining the situation?

thanks in advance for any help as this is really important !


Question Info

Last updated July 5, 2018 Views 2 Applies to:

For billing issues I recommend you contact your local Xbox Live Phone Support.  For the US it is 1-800-4MY-XBOX.  

Justin C.
Microsoft Office Specialist

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.