Xbox Live Randomly Disconnecting

Hello everyone, recently, I have been experiencing problems with my xbox live connection.  I haven't played any games online recently, but I have been streaming TV shows from xbox video and Netflix.  After only watching a show for a few minutes, the show will quit streaming, and most of the time this will end up with my account disconnecting from xbox live.  Everything had been working perfectly up until about a week and a half ago, then I started having this problem.  I have tried clearing system cache, re-downloading my  profile, rebooted my router, and I made sure that my NAT is open.  Anyone have any ideas as to how I can resolve this problem?  BTW: my router is a Netgear n600 WNDR3400v2

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hey there buddy!

 

Have a look at this connection troubleshoot for low performance or frequent disconnects! Click Here

 

Keep us posted!

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Thanks for the suggestion page, but I have already tried the majority of these, except for contacting my ISP.  I don't think this is the issue however, as I live in a dorm room and all of my neighbors don't have a problem.  I noticed the problem after the most recent xbox update a couple of weeks ago, so maybe it had something to do with that?

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Sounds like the local profile is out of date or corrupted, and when an app or routine asks for data from it, it causes the involuntary disconnection. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by these steps:

1) Please do Settings | System Settings | Storage

2) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

3) When asked to confirm storage device maintenance, choose Yes.

 

Re-download

 

4) Tap the silver Xbox Guide button

5) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

6) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

7) Enter the password for the Microsoft Account.

7A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

8) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

9) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

10) Sign in, and retry.

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I said in my original post that I cleared my system cache and re-downloaded my profile...

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Hey Crackshot,
 

Could you please go to forums.xbox.com/.../155724.aspx and try the steps there? If they don't help, could you record the information there that is requested and respond to this thread with it? That will give us the best insight to help with your issue.
 

Please let us know. Thanks!

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