I am new to the forum, if this post is in the incorrect place, please move. I tried to search on this subject, but with no luck.
We have a Xbox 360 with Xbox live, the xbox live account was put under my email address(parent). My son is the primary user of the account, who has his own gamer tag under my account. I would like to move his gamer tag over to his own email address, but I am having issues. My son has a windows phone, when he received this phone he tried to log into the xbox live on the windows phone, but xbox live assigned him a new gamer tag associated with his email address. When I downloaded his profile to the Xbox 360 and transfer the gamer tag to a new email address, I received an error stating that the "parents email address is not validated." I have validated the email address, but still get the same error. Is there a way to fix this? Thanks for any help you all can offer.