Xbox live purchased throught the webste...HELP!

We purchased Xbox Live through the website last week for our son's birthday which is today and we cant get into it on the Xbox today!

We have connected the wireless adaptor and its connected to the internet etc but we cant get into Live...argh!

 

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Last updated July 4, 2018 Views 2 Applies to:

Its probably something really obvious...

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Usually when you purchase Live through the website, there is a delay before it shows up on the console. You can test the connection or recover the account to speed up the process. Although it should be working by now.

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You can't connect to Live or your account is still showing as Silver?

If you can't connect, what error message do you get when you run the connection test?

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Just to be clear, you paid for LIVE while logged into your son's account on Xbox.com, correct? It is automatically applied to the account that is signed in; you don't get a gift code or anything.

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