Alright so I was told by customer support to post in the forums as it is more likely I will be helped and what not.
So I saw a deal on the dashboard in order to renew my xbox live I would be given 400 points if I went into the store and used a card. So I purchased a card and when I get home the deal was off my dashboard and a different one was there. I was told by customer support if I was to post in the forums it was more likely to get solved. So if anyone that can solve this can fix it please let me know how. :S