Xbox live profile not connecting to the internet.

My xbox will not let me connect to xbox live but can see my wi-fi router, any suggestions??

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hello

Can’t connect to Xbox LIVE? Find out how to fix your Xbox LIVE connection with our troubleshooting assistant. We will get you gaming again soon!

Reset the network settings on your Xbox 360 console to the defaults. Here's how:

  1. If you are using an external Xbox 360 Wireless Networking Adapter, unplug the adapter from your console.
  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Network Settings.
  3. Select the name of your wireless network.
  1. Select Configure Network.
  2. On the Additional Settings tab, select Restore to Factory Defaults. When prompted, select Yes, Restore to Factory Defaults.

Note This resets the console's network settings only, and not other settings.

  1. Turn off the console.
  2. Plug the wireless networking adapter back into the USB port (if you're using one).
  3. Turn on the console.

http://support.xbox.com/en-US/xbox-live/connecting/cant-connect-to-xbox-live-solution

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