Xbox live profile can't login.

I can't log in to my xbox profile account on xbox live. I've been trying to get on to Gta V online all day but it always says the same thing: ''Sign in with your email and password''. The strange thing is that i can easily log into my xbox account on xbox.com with the same email and password which has a payment on it, but when i do it on the consone it just does not work which is resulting in me not being able to play anything online. I'd love a quick answer, if possible to my hotmail; [Mod Removed]

Thank you, i just really want to play Gta V online.  

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

You need to update the security on your account.

Go to account.live.com, log in with your account. Go to security info. Make sure there is a phone number and a email on that page. Make sure two-step verification is NOT set up. Make sure your security question is up to date.

After that, go on the xbox, delete your profile. Clear your system cache (storage menu push Y for device options.) Turn off the xbox for two minutes. Reboot and download your profile.

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Also, you shouldn't post your e-mail on the forums here.

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I have a theory that the previous owner of the xbox email is still attached to the profile, but yeah

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i don't get it, so a new account suddelny takes place once i erased the last one? and 'reboot' ?

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Hey there Stone!

Can you tell us what you mean by "I have a theory that the previous owner of the xbox email is still attached to the profile"? Did you get this account second-hand from someone else?

Let us know and we'll be standing by to hear from you. ^_^

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