Xbox Live Problems.

Whenever I turn on my xbox and im signed in, it disconnects me from Xbox Live, whenever I press the "connect to xbox live" button I usually get a few errors, once this happens, I have to reset my Router and try again, this also usually causes some difficulty as whenever I actually do connect, my NAT type is set to strict. Once I turn the xbox off, I will have to go through this entire process again. It has nothing to do with my Internet as I have had little to no problems with my xbox over the 2 years that I've had it.

I Have:

- Reset my router

- Deleted and redownloaded my profile

- disconnected and reconnect all storage devices.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello there! Ok, since your NAT Type is strict, you need to get it to open! To learn how to do so, click here. Hope this helps!

Keep us posted,

Dark.

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A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:

1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then

2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).

3) unplug power from the modem.

4) Wait at least 5 minutes then replug the modem/gateway power.

5) Wait 'til the light on the front of the modem/gateway which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Plug in and turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

If the problem persists, please send us the info we need from forums.xbox.com/.../155724.aspx so we may work on this further.

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Hey Lynkzeh! Please go ahead and try the above information. If that does not work, please follow forums.xbox.com/.../155724.aspx and reply to this thread with the information at the bottom in bold. This will help us get to the bottom of your connection issue, and hopefully get you gaming again soon!

Thank you!

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