Xbox live password error/download profile error

Gamertag: sgtsolo172

im having a serious problem i recently disabled my router and re enabled it, because beforehand i could not  connect to xboxlive. afterwords i was unable to update security information it would be correct password but as soon as it was done it would sign me in and then it would tell me wrong password or bad email. i deleted my account off xbox and now i can't download my profile anymore!

makes me not want a xbox anymore....

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

if your password works on xbox.com but not on the console go to account.live.com and update your proofs to make sure you have the now required 3 proofs, and also confirm them if it asks you to on the top of the screen. after that try to download it again should work.

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did that, and it did not solve the issue....

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You may also need to update your billing information to match a card on file such as address/name etc. It has gotten very picky as of a new security update. Speaking of which you should try to redownload that security update either on a wire connection or manual from xbox.com/update via usb (wifi for updates is never a good idea)

However first you will need to remove the update you have. Go to Storage and have your HD or memory unit highlighed. Then type LB, RB, X, LB, RB, X and it will ask to remove the update.

Also a good idea to clear your cache prior to that, highlight storage and press Y then clear cache. Won't delete anything.

Try these things and repost.

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WORKED

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