xbox live passcode

Hi

Can't remember my xbox live passcode, just bought a 12 month live subscription now can't even get in. please help.

Brewerstersmill13

 

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Last updated July 5, 2018 Views 6 Applies to:

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ok so let me get this right i can play on my 4 year old xbox in the home it was set up,ip address,name date,birthday,telephone number it always has been i can give payment details how much gold ive got and how ive always payd for it even how many games i own lol but i cant put my profile on my new slim and kennect because i cant answer a 4 year old food question of remember a password to an address that is no longer in use how much of a joke is that,and not to mention losing my profile 4 years of game score gold etc etc etc i think its ps3 time!!!!!!!!!!!!

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Hello again Major! As Miss Portia suggested above you must have this information to log in to your account, and the only way we can provide you this is by calling phone support and proving ownership of the account. If you cannot satisfactorily prove ownership there, then there is unfortunately nothing more we can do to help you with this particular issue. Again, we are terribly sorry that you are frustrated with this issue, and I wish there was more we can do, but in this case we must give you the same answer that phone support did. We apologize for the confusion.

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if you want to get rid of it all together, delete the account from the HDD and then download it. But make sure you know your WLID & password before doing that.

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Hi I have the same issue just deleted my profile not reading all the links and now it's asking for a password which I havnt got or the use of the email address which is no longer in use noooo!

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Hey Shooters, it sounds like you have the same issue as the OP, correct? If so, Miss Portia's steps should resolve your issue. :-)

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Whenever i try to sign in, i get the passcode wrong! I Can't get into my account at all. So i cannot get on my account at all. Any suggestions?

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Majorping, if you have a USB flash drive you can use that to transfer your profile to your new console.

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Hey there MAJORPING - I can certainly empathize with your situation! Unfortunately, if you can't remember the details of your account to prove ownership, you won't be able to recover the account. We do apologize for the inconvenience.

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I'm sorry but frustrated is an understatement the only reason I can't set up a password reset is I can't remember a 4 year old secret question which is adviced to answer with something no one knows so god only knows what I put, as stated before it's the original xbox in the original house same ip same name number I can even log on to my old one to show I'm here lol but no one can help how much more proof does xbox need surely a secret question is nt the only way of getting in if so I don't think I'm going to be the only one on here. While I'm here and having a rant you also telling me? I ll lose my 13 months gold as well as my profile if so I think I might be returning my new slim to you and pushing for a full refund for everything as I've basically got a DVD player

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If you recover your account, that should clear it. :)

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