Xbox live parent account

Hey, i started my account years ago and i put a my parents account on at the time, but the trouble is i cant remember what password, and i cannot agree to the terms of service because of it so i am locked out of my account. i dont know if its possible to reset it or whatever but i sign in with a totally different account

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

Hello Rush,

You will need to first gain access to the parental account in order for you to be able to successfully agree to the terms and conditions. You won't be able to change the parental e-mail without being able to login to the prior e-mail that's listed.

The parent must agree to the new terms first and then you can login to your own account and accept them. If you don't have access to the parental account you will need to try to reset the password found here. If that doesn't work try to fill out the Microsoft Account Recovery form found here.

If you're unable to either of those things then you may be out of luck. You can try to contact phone support and see if they are able to assist you in some way.

Further information in regards to the new terms of service agreement update can be found here.

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