XBOX LIVE ON XBOX ONE MULTIPLAYER ISSUE WITH COMCAST ROUTER

I've tried everything to get multiplayer working. I put my XBOX ONE in the DMZ. I opened proper ports. I moved my router next to my XBOX so I could connect it to the ethernet port. I can connect my XBOX to my Verizon 4G hotspot successfully and matchmaking works as expected. I've read that there is an issue with comcast wireless ipv6 architecture.. But it still doesn't work if I connect to the ethernet port.. This is crazy. Am I the only Comcast customer with this issue? Why didn't you guys test with Comcast routers before the launch. I'm about to send this XBOX ONE back to Amazon.

 

Question Info


Last updated July 4, 2018 Views 1,442 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Disable upnp and then re enable it. Reset gateway. Then hold down the front power button on the Xbox for ten seconds. You will see the green splash screen like you are starting it for the first time. Problem should be fixed now.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for the suggestion.. I performed the steps you mentioned above BackcountryPine... Disable UPNP---save Enable UPNP---save.. Reset gateway and then hard reset of XBOXONE.. Now I'm getting multiplayer error... 0x10400400000000. No dice..

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I found a new thread with this new error code.. I'm going to try those steps...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I tried a few other things.. Same steps Backcountry mention above but different order. Still not working. I'm either switching my ISP or taking this XBOX back on monday.. I'll just keep playing XBOX 360 multiplayer which works fine BTW...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Shotgun Jackson, I'm sorry to hear that you're having some trouble getting your Xbox One to connect to multiplayer games. I understand you have tried some troubleshooting, but I'd like to find out some details from you about your issue. My first question would have to be about the specifics of the error you're getting. When you run the "Test multiplayer connection", what is the outcome of this test? Does it end in a specific error or does it say it's all good? The same question applies to when you run the "Test internet connection".

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

See post above for error code... Thanks

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Sorry When I test internet connection I get "were all good" When I test mulitplayer I get "were not sure what happened" with a myriad of generic unsearchable error codes.. Last one was  0x10400400000000

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Alright, thanks for that information. Now onto the good stuff. I know from your previous posts that you have Comcast as your ISP, but what specific equipment are you connecting to? Are you connecting with just the equipment provided by Comcast or do you have additional equipment such as a router, switch, wireless extenders? I understand that it's not working wired as well, are you getting the same "were not sure what happened" message when testing wired? Also, are you currently attempting wired or wireless so I know which way to troubleshoot this.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

To be more specific to one of the questions above, what is the make and model number of the equipment you are using please?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have my XBOX ONE ethernet port plugged directly into my Technicolor tc8305c router ethernet port 1

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.