Xbox live number of years online

Im having trouble with my profile.  It shows that iv been on xbox live for 7 years...but in fact iv been on for 10.  Iv never stopped my payments, or have ever changed my gamertag...and it showed 10 years a while ago on my profile....but switched to 7 for some odd reason...could someone help me out with this...thanks

 

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Last updated July 5, 2018 Views 10 Applies to:

Hey there Death18!  Apologies to hear about your tenure issue.  This is actually a known issue, and have you reviewed this sticky post (forums.xbox.com/.../441105.aspx) ?  Have you also attempted to try any trouble shooting steps?  :)

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thanks for the help with the link

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