Xbox live not connecting

My Xbox is not connecting and I have internet wirelless what could be the problem


Question Info

Last updated July 4, 2018 Views 5 Applies to:

I wonder, do you have a MadKatz or TurtleBeach wireless stereo headset? Those can cause connection interference, so I'd suggest unplugging the headset's transmitter that's plugged into the Xbox and retrying. Also, please check to see if there's a wireless baby monitor or cordless (not cellular, landline cordless) phone base station within 3'/one metre of the Xbox?


If that does not solve the problem or is not relevant, how many bars of signal do you see on the Xbox when you go to the Available Networks screen?  Please advise.


Then, try this procedure:


A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:


1) turn off the Xbox & unplug the power supply cord from the back of the Xbox then


2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).


3) unplug power from the modem.


4) Wait at least 5 minutes then replug the modem/gateway power.


5) Wait 'til the light on the front of the modem/gateway which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.


6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.


7) Plug in and turn on the Xbox then rerun the Test Xbox Connection Test.  


If the problem persists, please send us the rest of the info we need from so we may work on this further.

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