Xbox live not accepting my emal and password, even tho it works here.

Greetings

My partner recently got a 12 month xbox live gold account for the family, we all use the same xbox, he logged in and activated the code, all fine for him but then I tried to log in and it asked for email and password, I put it in and it does not accept it, so I changed my password via PC and tried again , same result.

What is wrong here?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Greetings Sassy!

Could you try download your profile from live, as follows:

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile. (Not seeing Download Profile? Press X to sign out of your profile)
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

Post back and let us know how that goes.

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This worked a treat, thank you for the prompt reply and fix for my problem.

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Glad to have you back, up and running! :)

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