xbox live my console doesnt say i have any time for gold

i bought a 3 month paid time card but on my console it says i dont got any time. when i checked online it says i have till january of time i havent been able to use any of it and my console is always online. any help would be aprciated. respond to this if u need more info.

 

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Last updated July 5, 2018 Views 3 Applies to:

It appears to me you are Gold. If you still can't access Gold features, try running a connection test via your Xbox, sometimes this will jump start it.

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ive run it everytime i connect it still doesnt let me use gold memebership stuff i tried the online content of halo4 said i need gold.

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When you first sign into your console, do you get any popup messages?  Perhaps something about your membership being suspended until you update your payment options?

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nope nothing just signs in normally but without any gold status

also my system is only 2-3 months old and fully up to date system.

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You might need to try redownloading your profile to the console.   I do see you as having Gold here in the forums.

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how do i redownload my profile?

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Go to Social --> Sign In or Out --> Download Profile.  Then enter your Microsoft Account credentials (email and password).

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i ddint do redownload my profile but i went into profile and changed some info like name and location then checked again it finally said i had gold thx for all the help to everyone.

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Glad to hear it Talak! Game on!

And let us know if you run into any other questions or issues. =)

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