Xbox Live keeps disconnecting

I am trying to download Mafia 2 but Xbox live keeps disconnecting. 

I did the speed test:

Ping: 33ms

Download speed: 5.91mbps

Upload speed: 0.61

My connection was one bar (wireless connection)

I tested my connection to Xbox Live on my Xbox and it was able to connect.

Here's the report.

W: 0000 - 0021

X: 0000 - F001

Y: 20A8 - 4840

Z: 0000 - 0000


L: 8015 - 100D

Q: 8015 - 100D

T: Wireless




What would be some solutions to this problem?


Question Info

Last updated July 4, 2018 Views 5 Applies to:

Hi Fiddle,

Sorry to hear about the connection troubles.

You say you have 'one bar'. Where are you seeing this bar? This week connection may be the problem.

Also, what would the make/model of both your router/modem be?

Let us know, and we can work from there.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.