Xbox live keeps disconnecting

I recently got a BT hub but now my Xbox disconnects from live every 2-10 minuets but then almost immediately reconnects again don't know why it keeps disconnecting but it's getting annoying can anyone help
 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

BT Hub? A wireless router? It could possible be a DHCP issue. Is your Xbox set to "automatic" are there other devices on your network? Do other devices on your network drop off randomly?

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Check your router settings and see if they are compatible with Xbox 360 and Xbox Live. Some router Security isn't capable of handing the Traffic that Xbox Live Produces.

Here is the Compatible Hardware List

support.xbox.com/.../network-hardware-compatible-xbox-live

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If you go to http://xbox.com and click on Sign In at upper right then go to

http://support.xbox.com/en-GB/contact-us?xr=footnav#2:1:3

the Request A Call button will get you in touch with Networking agents who are familiar with this problem.

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