Xbox live keeps disconnecting

it disconnects in about 1 min every time i sign in. the last post said to add this info

W: 0000-0021

x: 0000-f001

y: 20a8-48e0

z: 0000-0000

id: ffff-ffff

l: 8015- 100d

q: 8015-100d

t: wireless

s: wpa2


thanks for the help


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey Jeff, sorry to hear about the disconnects! The number one thing I'd recommend to clear up the issue would be a quick reset of your network hardware. You can reset your modem and router by unplugging power to both for about 15 seconds. When restoring power, plug the modem in first, and then wait for all of the lights on the modem to come up. When those are all active, plug in the router. Once those lights are flashing normally, go ahead and run a LIVE connection test on the console.

If that doesn't do the trick, please take a look at this sticky post, and then answer the bold questions back here in your thread. :-) 

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