Miss Portia stated in another thread to fill out this form.
What Country/State/Province do you live in?
Modem brand & model number:
Router brand & model number:
Network Connection Type: Wireless/Wired:
If Wireless, what type of encryption are you using?
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried:
I have reset my router many times (unplug for 30 seconds), restart my modem (unplug for 4 minutes), re-seat all cables, and restart Xbox.
Is UPnP Enabled? Yes/no/Unknown
Is NAT Type Open?
Yes, all necessary ports are opened.
Any Error Codes you encounter:
What type of internet do you have? Cable/DSL/T1/3G?
Who is your ISP(Internet Service Provider)?
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message
shown on screen?
W: 0000 - 000B
X: 0001 - 8005
Y: 2048 - 4800
Z: 0000 - 0000
ID: FFFF - FFFF
If I may add some insight to this post... I have come across this issue before and shrugged it off. A quick
reboot of my router usually does the trick. This time it didn't and I am seeing a lot of users with the same
issue. I have reset my router and modem several times and it never helps. There is definitely an issue
here and it cannot be our faults.
Also, the PCs on my network have no issues what-so-ever getting and staying connected.