Xbox live keeps disconnecting, other devices fine

My live keeps randomly disconnecting all the time, which is so irritating. There are many other devices that use the wifi fine, and have a good strength and speed. Any idea what it could be? I have a slim xbox. Many thanks.

 

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Last updated July 4, 2018 Views 1 Applies to:

It could just be wifi but comcast did have a problem with the internet in some peoples houses that you couldn't connect to Xbox live, that they were trying to fix quickly I don't know if it was resolved yet. But if you can't wait try using a Ethernet cable thanks.!

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G'day Kiza! The disconnection issues with Comcast/Xfinity users were resolved a while ago, so let's see what's happening with your situation.

  1. Are the disconnections completely random, or do they happen at similar instances, such as launching a game or app?
  2. Are you able to reconnect immediately? If not, what error message and 8-digit code appears?
  3. Can you please collect and post the info requested in the START HERE! thread? That will help point us in the right direction for a solution.


Get back to us with those answers and we'll work from there. =)

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