Xbox live issues....I'm a a dumb newb.

Hi!! I was trying to join xbox live cause I can get a free trial for one month and I did then when I got it I wanted to change my gamertag....so I did on my computer and it didn't change on my xbox 360 so but when try to sign in it says Sorry you can't sign into this profile fix it by download it again. What should I do? Do i have to delete my profile on the console and account? 

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:
Answer

Yo BracingOlive63!

We have some pretty easy steps to run through for this! If you press the guide button on the Xbox 360 controller (the Xbox button in the center) the guide will pop up. If you scroll down to the option to download your profile you can re-enter your e-mail and password which should re-download your profile.

If downloading your profile again doesn't work, you may need to delete your profile with the steps over on this Managing Profile page. After you delete your profile, you'll want to follow the steps to download your profile again.

Let us know how it goes! 

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