Xbox live issue with tags

I got xbox one at christmas, but had an issue with it in jan, I rang up support and they told me to reset xbox which I did, xbox is ok now But originally when I got it I had a years subscription on day on xbox live . When reset xbox different user on my email came up I forgot what details were, now I don't have original tag with live on it or the points that I made. Is there any way that I can link the accounts as I know both tags etc. or is there a phone number that someone can help. Thanks in advance
 

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Last updated July 5, 2018 Views 0 Applies to:

This hard to say. But you can tried called support. But you must do it on the phone you have your proof on.

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Hi there,

I agree with Dakrkplayer 2, contacting Xbox Support may be best for this issue they should be able to give the best advise on what to do

Use this link to get the contact details for Xbox Support: support.xbox.com/contact-us

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