Greetings Kill ItWithFia!
Let us work you trough a few steps to see if we can help you with your issue. Follow the instruction steps up front and in given order. Let us know how that goes and we'll work from there.
Delete Xbox LIVE profile safely Before you delete your profile, you have to know the username and password for your Microsoft account that is associated with your profile.
Go to Settings, and then select System.
Select All Devices.
Select Gamer Profiles.
Select the gamertag that you want to delete.
Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
Clear Xbox system cache
Press the Guide button on your controller, go to Settings, and select System Settings.
Select Storage or Memory.
Highlight any storage device, and then press Y on your controller.
Select Clear System Cache.
Important:Clear your Xbox system cache 3 times in row.
Restart your console.
Download Xbox LIVE profile.
Press the XboxGuide button on your controller (large X button in the center of your controller).
Select Download Profile.
Enter the Microsoft account associated with your Xbox LIVE gamertag.
Enter your Microsoft account password.
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