xbox live is unavailable at this time message

when i try to connect to xbox live i get a message saying that i have been suspended from xbox live until my payment option is updated despite my payment option being valid until 2015 and this payment option being used for a few months now.
i then re entered all my cards details and tried using my paypal account but both times i then get a message saying sorry, there is a problem with the xbox live service try again later status code :80153003
as recomenned ive tried deleting old data and clearing my cache but still the problem persists
ive also tried cheking my connection to xbox live but everything is fine and apparantly i can connect i can also see the latest news on the dashboard but i dont have a friends list and i cant do anything that requires xbox live
im still listed as a gold member and not a silver also


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Greetings ShotsAtSix!

I strongly suggest that you reach out to an official support agent that will help you sort this out.

Contact Xbox LIVE support

Good luck!

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