Xbox Live/ Internet connection

Whenever I run a test Xbox LIVE Connection it connects to the network fine but it fails to connect to the Internet ultimately failing to connect me to Xbox Live resulting in it saying there is an internet error. This is a brand new Xbox (purchased 3/24/2013) and I am using a wireless connection. The internet runs fine on my other computers, laptops, mobile devices, etc; but not on my Xbox. I've tried the tips given in the support section and they haven't worked either. Any helpful tips/suggestions?

 

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Last updated July 4, 2018 Views 5 Applies to:

have you set up the wireless properly ?

have you sorted out a static IP for the wireless Xbox ?

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Also, make sure you have opened up the proper ports through your firewall, according to the information here: support.xbox.com/.../network-ports-used-xbox-live

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