xbox live help

What Country/State/Province do you live in--- Weston super mare england 
Modem brand & model number: Net gear range max dual band wireless n modem router
Router brand & model number: ---- DGND3300v2
Network Connection Type: Wireless/Wired ----- wireless
If Wireless, what type of encryption are you using? ----WPA-PSK + WPA2-PSK Security Encryption

Things you have tried: ---- just about everything ive found on these web pages
Is UPnP Enabled? Yes/no/Unknown--- yes
Is NAT Type Open? ---yes when i can get connected
Any Error Codes you encounter: ----- lots
What type of internet do you have? Cable/DSL/T1/3G? it comes through my phone socket but its not cable,no idea what the other ones are
Who is your ISP(Internet Service Provider)? ---- orange broad band
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? are as follows

your console can connect to xbox live but your router or gate way isnt properley responding to icmp responses connect your router directly to the router to determine if thats the problem..........Tried that and my xbox works ok

your console is connected to the internet but cant connect to xbox live turn off your router or modem then turn it back on and wait 30 seconds-----tried that and makes no difference error codes are

W - 0000-0021

X - 0000-F001

Y - 20A8-4840

Z - 0000-0000

ID - 0006-0000

Your network doesnt have a sufficient mtu setting xbox lie requires a minimum setting of 1364-----------checked that and mine is set at 1500 error codes are

W - 0000-0021

X - 0000-F001

Y - 0000-0000

Z - 0000-0000

ID - 0003-0000

your console is connected to the internet but cant connect to xbox live.your router or isp is blocking access to xbox live.on your pc go to your router confiuration and make sure port 3074 is open on your fire wall if it is open it may be blocked outside your home network contact your isp.....ive conntacted them and they have told me thay dont block ports so its not them......error codes

W - 0000-0021

X - 0000-F001

Y - 00A8-E840

Z - 0000-0000

ID - 0006-0001

so thats my problems if anyone can help.the funny thing is my xbox 360s 250gb only started playing up when i installed the last update.....we run 2 xboxs in the flat one is the new xbox the other is and old black elite model with the wireless adapter and that one never ever has any problems connecting to live....my 360s is about 10-15 feet from my router but running a cable to it would be very hard because i have no where to hide the wire and it would be in the way....ive tried unplugging all my wireless things at home aswell which is only the other xbox laptop and land line but it makes no difference....even tried using a wireless adapter on the back of the 360s and that doesnt work.....sometimes it just connects to live and works for about 5 mins then disconnects so i have to reconnect then its ok again for 5 mins and disconnects again....ive sent the console away to have it checked and there is nothing wrong with it...it is compatable with my netgear router because i have checked with netgear...port 3074 is opening when it should because when you play on the elite and go to router settings its open....so once again if any one can help please do....cheers

 

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

forgot to say the router is connected to my pc by a cable and the modem in my pc is a NVIDIA nforce 10/100/1000 mbps ethernet if that makes sense to anyone

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so can any one help ??????????????

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Since you're swapping betweens errors, it sounds like massive wireless interference to me.  Do you have any wireless headphones for your xbox?  How many wireless networks do you see when you scan for networks?

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nope havent got wireless headphones but when i scan for networks i pick up 2 others the first one is bt openworld and the other is sky broadband,both of which show up betwwen 1 and 2 bars on the signal strenth were as my network shows up 4 bars..the xbox elite in the other room shows up the same networks and still has no problem connecting to live...been on the phone to the help centre today and they are stuck for a answer..they told me to try my 360s on a friends network to see if it has the same problems if it has the xbox internal adapter is definetly playing up....

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Have you tried temporarily disabling your wireless security, to see if the same connection issues occur then?

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ive tried everything people have told me and the only way i can get live is by connecting my xbox straight to my modem with the wire,which defeats the whole thing of having built in wireless,while the old 360 elite in the other room is fine still....

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Have you tried providing a static IP for your Xbox?

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