Xbox Live gone

I bought xbox live for 1 month as direct debit and i realised that i couldn't pay but it accepted it. Then i bought a 3 month xbox live code and redeemed the code. After one week, my xbox live is gone and i dont know why?!

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

It's probably because the first payment would have failed to go through and your account is no longer in goodstanding, with an amount unpaid on it.

You should contact Phone Support to get that straightened out:

support.xbox.com/contact-us

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.