Xbox Live Gold.

Hello, i need help. Im having an issue with my xbox live. I got a prepaid number from a buddy and i put it in online and it says im a gold member on xbox.com. But when i sign in online on xbox it still says free account. What do i do?

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

If you redeemed the code on the website it is entirely possible the email address you used to sign in is not associated with the gamertag where you wanted to use the prepaid code. If you redeemed the code accidentally on a different account, call Xbox Customer Support to see if it is possible to get a replacement. If it was redeemed on the correct account, try deleting your profile (profile only, not profile and items), then clearing the system cache and redownloading your profile.

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Hi XxXHot topicXxX,

You can try update your profile cleaning your cache and downloading your profile.

- Delete Cache (3 Times in A Row) (See support.xbox.com/.../clear-system-cache)

- Delete profile ONLY from your storage Device. (See support.xbox.com/.../profile-move-delete)

1. Go to Settings, and then select System.

2. Select Storage.

3. Select All Devices.

4. Select Gamer Profiles.

5. Select the gamertag that you want to delete.

6. Select Delete.

7. Select one of the following:

◦Select delete profile only. This deletes the profile but leaves saved games and Achievements.

This to update information.

Make sure its same GT/MS Account.

Hope this Helps.

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You may still be under a free trial once thats up your prepaid will kick.in

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Hi XxXHot topicXxX

Is the prepay card you got from off your friend one of those 48hr trials you get from games?

If so it will gain you access to xbl services but your account will remain silver through the duration of the 48hr trial.

The only way you can get official gold status is to purchase a one month or a 12 month subscription.

I hope this was helpful and happy gaming.

oOo NATO oOo

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