xbox live gold problem

I am trying to introduce the code of card and each time it gives me error on the network. Try online and that is what is happening with this I need help please...


Question Info

Last updated July 4, 2018 Views 3 Applies to:

Hello there DesperateBadge3,

It would be really helpful if you could post the exact error code you are getting. Then we can try to get to the bottom of the issue.

Are you trying to add your Credit/Debit card to your account or redeem an Xbox Live Gold card?

If you are trying to redeem the card, you can do it online here at

Click the "Xbox LIVE" Tab on the green menu bar, and go to "Redeem Code." You can then put in the 25 digit code and the Gold membership for whatever time will be added to your account!

I hope I helped, and if I did, be sure to verify this as an answer!

- Luke

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