Xbox Live Gold problem

Hello, I'm just writing as I'm not sure what's happening. I purchased a 1 month Xbox Live membership on here (xbox.com) and I got the email for confirmation of purchase but i've tried turning my Xbox on and off, signing in and out etc but it still says i'm silver on my Xbox yet on here it says im a gold member. Is this just a glitch? I'm not happy that I can't use a service I just payed for. 

Also when I look on my account section on my xbox it says i've got a 1 month that expires 27/12/2012 that i bought today, 27/11/2012 yet I still can't use any features of Gold and my profile on Xbox shows as Gold to my friends.

 

Question Info


Last updated July 3, 2018 Views 3,794 Applies to:

Hey there. If you got the email confirmation, you are good to go. It sounds like it's just an issue with your Xbox not "grabbing" the most recent information from the Xbox servers. There are two solutions. 1) Just hang tight and it will eventually show up or 2) recover your account to your Xbox and basically force the xbox to grab the most recent info.

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To do that here is a guide to help you.

support.xbox.com/.../profile-move-delete

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I'm confident that will fix your issue for you. If not just post back and we can try something else.

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That worked! Thank you for your help :)

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For future reference, you can also just test your connection on the console as well. That will cause the servers to sync up.

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I am actually getting a problem with Gold. It says to upgrade to Gold Membership to get access to free games and discounts, but I don't have to renew my Gold membership until next year. I thought it was my internet, but that was connected just fine. I even went to see if my information was wrong but I haven't changed anything drastic. If anyone knows what I'm talking about, please tell me.

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Hey there, Gizmo! This thread is almost 2 years old. What you are seeing is only an ad that isn't specific to your account, but it targeted to show on your account. If you have Gold, then there is no problem. If you need assistance with any other support issues, please feel free to post up a new thread detailing what you're running into and troubleshooting you've completed. This way we can get you the individual support that works best on the forums. :)

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