Xbox live gold acount ended 9 months early

Yesterday my xbox live gold membership said it was expired. I purchased a 12 month membership march 2011. And it ended June 5th. What is going on? where are my other 9 months of membership? Now I can't play online multiplayer!!

 

Question Info


Last updated October 16, 2018 Views 1,229 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Have you checked https://billing.microsoft.com to be sure the subscription was actually purchased?

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I purchased a prepaid code from game stop. Now i no longer have the code. Microsoft says they have no record of a code being put on. But I have been on xbox gold online for 2+ months. They can't explain why. And I threw away the code because it worked and now I am out of luck they said. I paid $60 and got 2 out of 12 months worth. I am really iritated!!!

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Is there any way to get it back without the code? even my billing info has no record of it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm not seeing any record of LIVE time on your account. Are you sure this LIVE wasn't on a different account on your console? 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

They say the same thing. I just want to be online and I was!! I just got Red Dead Redemption not even a month ago. I have online achievements for that game. How can that be explained?? I had a code for a 12 month membership.....put it in....was excepted and I had gold account.....played online for 2+ months....said it expired.....no one will help me or reinverse me.......Worst thing about it all! I bought 2 of the 12 month memberships. one for me and one for my man. His is still working and mine quit!!!!!!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am the only account on my console.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Do you happen to still have the code(s) you guys used? If you can PM them to me, it might help.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

no codes. threw them away because it was accepted. It worked then expired 2.5 months later. doesn't make sense. supposed to be 12 months.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the other code on my xbox. mine is still working so why won't hers? She payed for both at the same time. My billing info says I have mine till march next year. Hers should say the same thing but there is nothing about it. I have was online with her playing red dead redemption just 2 weeks ago. That wouldn't be possible if she didn't have the gold account before.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I was the boat too. I just brought a Xbox Live 12 month Gold membership for Christmas. It was suppose to be 12 month like Christmas 2013. 2.5 months expire it's not right.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.