Xbox Live Gamertag

I wanted to change my gamertag. Online it says I can change my gamertag "once for free". I have had a gold account for like 8 years, and never changed my account. My gamertag was initially made offline, and then I started paying for gold under the same tag, it never was changed. When I go to change the gamertag it says "You can change it once for free." but when I go to "Claim it!" it wants to charge my card. Can I have some help?

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:
Answer

The free change is only available for the first 30 days of an account and only if you were given a randomly generated tag (not one of your choosing). You will have to pay to change your tag.

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Answer

The information is listed on the support page about how to change your gamertag. Unfortunately they haven't added it to the actual gamertag change system.

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