Xbox Live gamertag recovery issues

I recently purchased a new xbox 360. The hard drive on my old system crashed before I could transfer all of my downloaded content and gamer tag. I tried to recover my gamer tag but it instead sent me through the entire creation process again and I have been unable to fix this issue. Can anyone help me?


Question Info

Last updated July 5, 2018 Views 1 Applies to:

Hello there AgulityConman,

You can download your Xbox LIVE gamertag to any console. Here’s how:

    1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
    2. Select Download Profile.

Note Not seeing Download Profile? Press X to sign out of your profile.

    1. Enter the Windows Live ID associated with your Xbox LIVE gamertag. If you don’t know your Windows Live ID or password, see Manage your Windows Live ID.
    2. Now, enter your Windows Live ID password.

      Note If your account is an Xbox LIVE child account, the parent’s Windows Live ID information is required to download the profile.

    3. Select the storage device for your profile (for example, Hard Drive).

Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Windows Live ID password to sign into your profile.

Remember Password option

The Remember Password option is off by default, which means you’ll be prompted for your Windows Live ID password when you sign into your Xbox LIVE profile.

    1. Leave the Remember Password unchecked (off), if you want to be prompted for your Windows Live ID password when you sign into your profile on this console.

Note If you’re downloading your profile to your own console, you can select the Remember Password option so that you aren’t prompted for your Windows Live ID password when you sign into your profile.

You can now sign in using your Xbox LIVE gamertag on this console.

Important If you downloaded your profile to another console and you chose the Remember Password option, you can remotely remove the password so that your profile can’t be accessed on the other console. To learn how to do this, see Password protect your Xbox LIVE profile.

To see more about recovering your Xbox LIVE Gamertag, check out this Support article.

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