XBOX Live gamertag different from xbox.com gamertag

I'm trying to renew my subscription online.  I logged in with my email and the site generated a random gamertag.  Why doesn't it show my actual gamer tag.  I need to change my billing info and I'm scared to make a payment on xbox.com.

 

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Last updated July 5, 2018 Views 0 Applies to:

I'm not understanding....   You're wanting to pay online but afraid to pay on xbox.com...  I'm no pro when it comes to these things, my thought is that wether you pay from your console on xbox live or on xbox.com, the payment gets processed the same way.  Where I work, online payments are processed the same way in house payments are processed.  Another thing is you can call and renew by phone or buy a prepaid live card.

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If your account shows a different gamer profile on www.xbox.com then on the console, there might be two profiles connected to you Microsoft account at the same time. I would suggest to contact Xbox Support, to see if they can assist on how to solve this. You can contact them via support.xbox.com/contact-us

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