Xbox live gamer tag change

Hello my gamer tag contains personal information in it which is against the code of conduct so I am requesting to see if I can have it changed.

 

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Last updated July 5, 2018 Views 11 Applies to:

Hello Shelden!

Sorry, but you cannot change it for free. You will need to buy Microsoft Points to change your Xbox LIVE Gamertag,

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You can buy 800 MS points via the Xbox LIVE marketplace. To do this, click the link at the top of the page under your gamertag called "Add Points". You can also just click the link provided as well.

https://live.xbox.com/en-US/Flows/BuyPoints/ChooseOffer.aspx

 

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Sorry, I forgot to add the link on how to change your Gamertag. You can only do this via your Xbox 360 console, here are the steps needed if you are unsure.

support.xbox.com/.../change-gamertag

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I had phoned 1-800-4MY-XBOX previous to making this thread and the guy I talked to told me I would be able to change it since it violated the code of conduct. He than said for me come here to get help with it since he couldn't change it himself.

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The phone guy is partially correct. You would actually have to have someone file a complaint on your account so the enforcement team will take a look at it. If they decide that it violates the code of conduct then you will be given a forced name change. However, there's no guarantee that they will.

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Actually you were right in calling support, but they should have been able to change it for you! Call support again, and if the 1st agent you get says they can't do it, then ask for a supervisor. There does have to be proof on your account though that it does indeed contain your personally indentifiable information.

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Actually, I am sorry...they cannot change it FOR YOU, but they can force a change in the system.

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