Microsoft has made so many changes, and over hyped so much stuff, that I just don't know what to believe anymore. I want to get some things clarified. Because so far, my experience have been per utter crap...
I have purchased games, movies, and music on the Xbox 360. I cannot re-acquire some of those purchased games, or re-acquire any of the movies & music I previously purchased. I called support, and the purchase history doesn't go back far enough(2010) to prove I purchased these products. Although, I do realize that the music I purchased cannot be re-downloaded after some time(which is why I canceled my music pass when I found out). Now I can't even re-download or access movies that I purchased.
That being said, why in the hell would I purchase anything else from Xbox Live? Has anyone else have these problems? I feel that when I spend my hard earned money on something, I should be able to keep it, not have the purchase basically be a long term rental.
Yesterday, my daughter turned 6, so I bought her Disney Infinity. I created a Microsoft Account, and Xbox Live(silver) account for her. To put myself has her parent, so I could have parental restrictions for her, but to prove I was an adult, I had to pay 50 cents to Microsoft. WHY? YOU ALREADY KNOW I"M AN ADULT! I already pay for my own gold account, purchase things regularly, you have my credit card on file, yet I had to be charged 50 cents to put her account under mine just to say I'm her parent?
I used to have the Family Gold pack, but Microsoft canned that. Which really hurt us 360 owners. Xbox One owners get to have a home console for everyone to use gold services on, but us 360 owners got left in the dark. Not only do we NOT get a home console, but our paid Family Pack options were removed.
Lately, I've been wrestling over some security issues. When I visit my Microsoft account online, it keeps asking me for my password. WHY? Every two or three links I click I have to enter my password. It's annoying! Then there is the issue with Xbox Live Sign-in. It keep asking me to verify by adding more emails & phone numbers. I already have 3 emails and 2 phone numbers listed on my account. WHY, does it continue to prompt me? It's annoying! I purchased a pre-paid phone just to add a number to it in hopes that it would stop asking. Today, it kept kicking me out saying there is a problem with my account. So I contacted support, and they say nothing is wrong. It's annoying!
Then there is the Microsoft points issue. It was recently converted to currency. I have a little bit cash on my account that will probably never get used. Yet in 2015, I'll lose it. So my options are, add money to it and buy something, or Microsoft is just going to out-right take it without compensation. WTF? I feel like I'm being strong-armed here. Heck, I that is even border-line stealing. I wonder how much Microsoft is going to make in 2015 after taking everyone's left-over change in their account?
I don't have a Xbox One yet and really wanted one, but I'm seriously considering not getting one and canceling my Xbox Live Membership.