xbox live family account

ok so i had the gold family account and set my two kids and wife up with gold accounts, the kids play at the grandmothers a lot too so it was worth it.  now the system for xbox live has changed and i need to verify my kids accounts online but i dont remember their passwords.  when i try to reset their passwords it defults to my account and tries to change my password. i have a ticket in to have support call me but haven't herd from them yet.  I hate to think i have to create new accounts for them and loose their achievments and what not.

 

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Last updated July 5, 2018 Views 9 Applies to: