Xbox Live Expiration Date Email

Hi got a email from Microsoft today saying that my Xbox Live will expire on January 6, 2014. This is incorrect because about 4 - 5 months ago, I remember Xbox Live 12-month membership being on sale for $39.99 so I bought that. After redeeming it to my account, the new expiration date was June 6, 2014. My Xbox Live should not be expiring on January 6, 2014, it should be expiring on June 6, 2014.

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

You should check on https://commerce.microsoft.com under 'subscriptions' to see what the current status of your Gold is.

If you believe it to be incorrect, get in touch with Phone Support to see if you can work it out:

support.xbox.com/contact-us

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.