Xbox Live Dropped Suddenly?

The title basically says it all, I turned my Xbox off about 8 hours ago (Was playing just fine, no errors), and I went to sign in this morning and it dropped me from Xbox Live altogether. I've had my Xbox for over 2 years and have NEVER encountered any connection errors, which is why this situation has me baffled. I went to the Xbox Live Connection troubleshooting, and I did every step possible, and still no solution.

I get the "X" - when I go to test my Xbox Live Connection - between "Xbox 360" and "My Network".

I've unplugged and restarted both my modem and my router, nothing.

I'm ready to call customer support because this is ridiculous, does anyone have any suggestions?

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

try leaving your xbox360 ON (on the xbl test screen) then completely power down your modem/router and after few minutes power up your modem/router. It will help at the time of power down to remove devices that are using wired r wireless connectivity to your mode/router.

MozzKhan

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Nope, still the same error. If it's any help, this is the Error Status:

W: 0000 - 0021

X: 8001 - 1005

Y: 0000 - 0000

Z: 0000 - 0000

ID: FFFF - FFFF

Dunno what that means, but I just want to play Xbox!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

No one can help?? I tried using my second Xbox, same error..

Actually, the 'Xbox 360' connected to 'My Network' but then stopped, and I tried again and it's doing the same error as the original post states.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Was there any other text available when you ran that LIVE connection test? Also, for us to provide the best help, please take a few minutes to answer the bold questions here

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

What Country/State/Province do you live in? United States, New York

Modem brand & model number: SURFboard, SB5120.

Router brand & model number: Belkin, model number is either:

F5D7230-4, or BEL14CGX, I am unsure which is the model number.

Network Connection Type: Wireless/Wired: Wireless

If Wireless, what type of encryption are you using? WEP

Things you have tried: Restarting both my Modem/Router, and my Xbox 360, trying to make a Static IP, everything on the troubleshooting page, plus trying a second Xbox 360 (Slim).

Is UPnP Enabled? Yes/no/Unknown: Enabled.

Is NAT Type Open? As far as I know.

Any Error Codes you encounter: This is the Error Status that I got when I pressed 'Y' after testing the connection, if it helps:

W: 0000 - 0021

X: 4000 - 1001

Y: 0000 - 0000

Z: 0000 - 0000

ID: FFFF - FFFF

What type of internet do you have? Cable/DSL/T1/3G? Cable

Who is your ISP(Internet Service Provider)? Roadrunner

When you run "Test Xbox LIVE connection" what is the exact message shown on screen? "There's a problem with your connection. Select More Info for a description of the problem and how you can fix it." Upon clicking "More Info":

"Can't obtain an IP address from your router or modem.

Your wireless network is secured with a WEP key or WPA passphrase. Your console may be using the wrong one.

On your PC, go to your router configuration webpage and write down your wireless network's WEP key or WPA passphrase.

You can find help about WEP and WPA at www.xbox.com/networkhelp.

In the list of available networks, press Y to disconnect, then select your wireless network again and set it up using the correct key or passphrase. Do you want to set up your network again?"

Thanks.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Can anyone help me??

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Go ahead and try all of the steps listed here, as the guide corresponds to the exact error message you listed. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.