Xbox live disconnects

Recently my xbox has been acting wierd. when im on it and playing it its fine but when i go afk for about 5 mins it disconnects me from xbox live, i cant recall the exact date but i think it was sometime around 1st of august. 

it isnt a game im playing because it also does this when on dashboard.

is anyone else having this problem or had it and knows a fix to this.

thanks  

 

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Last updated July 4, 2018 Views 0 Applies to:

Has this ever occurred when you are actively playing?  I'm assuming you have ruled out all issues with wireless connection, routers, etc.  

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Some routers have a setting "On Demand Connectivity" or similarly titled listing where it shuts down access to devices that have gone inactive after a specified amount of time.  If it is consistently disconnecting after 5 minutes this may be the issue.

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thank you for helping.

its connect through ethanet cable to my virgin media superhub.

it has happened when i was active once or twice.

what tab would  the 'on demand connectivity' be under  

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Here is a link you can use to troubleshoot your issue

support.xbox.com/.../errors

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