Xbox live disconnects after 10-15 minutes

When I sign in to Xbox live and start playing GTA V for example it disconnects after 10-15 minutes. Every time without fail. I'm using a Belkin modem. Not too sure what model though.

Anyone know what the problem might be?

Thanks

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

Hey Dozza,

This problem could be occurring due to multiple reasons.

Let's see what the problem could be,

Make sure that the ports required for Xbox Live are set open on your router.

For a full tutorial on how to do this, please visit This Sticky.

Make sure that your router is on the latest firmware.

You can find the latest firmware for you router at the manufacturers website.

Regards,

SamxBroski

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Hey there bud!

 

Okay, I recommend having a look at the handy dandy Xbox LIVE Disconnects | Xbox LIVE Slow | Speed Up Xbox LIVE page where not only will it provide solutions for your disconnections, but also advise you on how to speed up your connection for Xbox LIVE! Also, if you could perform a Xbox LIVE connection test, and see if any errors appear of which if they do all the errors and solutions specifically given for that error are on the Connection Error page. 

 

In terms of your network speed, could you perform a Network Speed Test and post the results so we can compare them to the minimum requirements needed to run Xbox LIVE! Also, just a few remedies, try connecting with a wired connection, as well as disconnecting any other devices connected to your router such as your iPod, iPhone, laptops etc.

 

Hope this helps!

Keep us posted.

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I just tried with another modem I have and it doesn't seem to disconnect.

I also opened the ports on the modem that is having the disconnection problem but it didn't help unfortunately.

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Hi Dozza,

To get a better idea of your network setup, please reply to the bold info below.

What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT type?
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:
 

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