Xbox live disconnecting when playing online games or trying to access apps (Netflix)

So i have recently bought a new xbox in the last week, and everything worked fine up until a couple nights ago where it started disconnecting me mid-episode or movie on netflix, It says that the app is temporarily unavailable then gives me the status code: 7fffffff-00000000-00000000. Then i tried an online game to see if that was affected and surely enough it disconnected me within 5 to 25 minutes(without the status code, it just disconnects me from live disabling me from playing anything associated with live). Ive redownloaded my profile, apps, and reset the latest console update for my xbox but nothing has seemed to be working. This is beginning to get very frustrating so any help on fixing this issue would be greatly appreciated. 

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

trouble shoot xbox live connection errors

Solution 1: Restart your network hardware

If Xbox LIVE performance seems slow, try restarting your network hardware. Here’s how:

Turn off your Xbox 360 console and any network hardware (for example, your modem and router).

Wait 30 seconds.

Turn on your modem, and wait one minute.

Turn on the next piece of hardware (for example, your router), and wait another minute.

Turn on your Xbox 360 console.

Sign in to Xbox LIVE, and see if the performance is better.

If Xbox LIVE performance is still slow, try the next solution.

Solution 2: Improve your wireless signal (wireless only)

A weak wireless signal can cause poor Xbox LIVE performance. Check your wireless signal strength. Here’s how:

Press the Guide button on your controller, go to Settings, and select System Settings.

Select Network Settings.

Select your wireless network name if you are prompted to do so.

Select Test Xbox LIVE Connection.

Do one of the following:

If your wireless signal strength is one or two bars, try improving your signal strength using the tips below.

If your wireless signal is three or four bars, try the next solution.

How to improve your wireless signal

Move your router or gateway off the floor and away from walls and metal objects (such as metal file cabinets).

Minimize obstructions along a straight-line path between your console and your wireless router or gateway.

Shorten the distance between your console and your wireless router or gateway. Ideally, your network hardware should be near the center of your home.

Change the position of the antenna on your Xbox 360 Wireless Networking Adapter (external adapter only).

Turn off wireless devices. If your router uses the 2.4 GHz band, try turning off wireless devices, such as 2.4 GHz cordless telephones, Bluetooth devices, and baby monitors. If you are using a wireless headset with a base station such as the Turtle Beach wireless headset, try moving the transmitter away from your Xbox 360 console, or temporarily turn it off to see if your wireless network signal improves.

Try changing your wireless channel. Wireless routers and gateways can broadcast on different channels, and one channel might be clearer than another. See your hardware documentation for help with changing wireless channels.

Add a wireless repeater to extend your wireless network range. You can boost your signal strength by placing a wireless repeater halfway between your router or gateway and your console.

Add an Xbox 360 Wireless N Networking Adapter. If your wireless router is not near the console, an Xbox 360 Wireless N Networking Adapter might improve the signal strength. When you connect a wireless networking adapter to an Xbox 360 S console, the console will automatically use the wireless adapter instead of the internal Wi-Fi. Learn how to connect a wireless adapter.

Switch wireless signal bands. If you have a dual-band router and an external wireless adapter, try switching the router to a wireless protocol that transmits on the 5 GHz band (wireless protocol A or N). See your hardware documentation for help with changing the wireless protocol.

Do not use satellite, 3G, or 4G phone type connections. These types of connections are not supported, and you are likely to experience slow game performance or have problems downloading or streaming content. For the best Xbox LIVE experience, an Internet service provider (ISP) with a high-speed cable or DSL connection is recommended.

If these tips did not improve your Xbox LIVE performance, try the next solution.

Solution 3: Maximize your bandwidth

When you play games or videos on Xbox LIVE, make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use bandwidth that could be going to your Xbox 360 console.

Note Bandwidth is the amount of information transferred over your Internet connection. If your bandwidth is limited or fluctuates dramatically, it can affect the performance of Xbox LIVE.

If no one else is accessing the Internet and Xbox LIVE performance is still slow, try the next solution.

Solution 4: Reduce the number of players

Your Internet connection speed might not support a large number of players. Try reducing the number of players that can join your Xbox LIVE game. For example, reduce the number of players who can join your game from 16 to 8. If you notice an improvement, contact your Internet service provider to see if you can upgrade your broadband connection speed.

Note Your connection upload speed determines how efficiently you can host games. The faster the upload speed, the more players you can host. There are several online connection tests that you can use to check your Internet connection speed.

If your Xbox LIVE performance is still slow, try the next solution.

Solution 5: Play at a different time of day

Xbox LIVE game performance can fluctuate with the speed of your Internet connection. Residential Internet networks are often busiest in the evenings when people are at home. You may get the best Internet connection speed during the day.

If your Xbox LIVE performance is still slow, try the next solution.

Solution 6: Try a wired connection (wireless only)

A wired connection is the fastest and most reliable connection type. If you're using a wireless connection, try switching to a wired connection to see if your Xbox LIVE performance improves. Here’s how:

Plug one end of a network cable into the back of your Xbox 360 console and the other end into a port on your router or gateway.

Test your Xbox LIVE Connection:

Press the Guide button on your controller, go to Settings, and then select System Settings.

Select Network Settings.

Select Wired Connection (if you’re prompted to do so).

Select Test Xbox LIVE Connection.

Check your Xbox LIVE performance.

If your Xbox LIVE performance is still slow, try the next solution.

Solution 7: Contact your Internet service provider

Contact your Internet service provider (ISP) to see if there are performance problems in your area. Your ISP may have a service status webpage that you can visit.

If your Xbox LIVE performance is still slow, try the next solution.

Solution 8: Have a friend try these solutions

When you play games on Xbox LIVE with friends, performance is determined by both your bandwidth and your friends’ bandwidths. Have a friend try the solutions in this article on their console to see if performance improves.

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Hey B0RD3R CR0553R! Can you provide us with the information requested in our start here sticky post (forums.xbox.com/.../155724.aspx), this will allow us to get a better idea of your network set up! :)

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So i ran an xbox live diagnostics test and its said i have an LIVE service alert, so now i will make a post with the linked directions you gave me:

What Country/State/Province do you live in? United States, IL

Modem brand & model number:Motorola. Model number: SBV5220

Router brand & model number: Netgear. Model number: wnr1000v2

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried: Internal xbox 360S

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT?

Any Error Codes you encounter: 7fffffff-00000000-00000000

Who is your ISP(Internet Service Provider)? Comcast

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000-0021

X: 0000-f001

Y: 20a8-4840

Z: 0000-0000

ID: ffff-ffff

L: 0015-10f0

Q: 8007-0435

T: wireless

D: 192.168.1.1, 0.0.0.0

S: Bowman

C: 1

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Actually there is no error code. Its actually a status code(7fffffff-00000000-00000000), sorry :o

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Hey B0RD3R CR0553R! Thank you for the clarification! First, can I have you try fully deleting your profile (only), clearing your system cache and re-downloading your profile? (Download, move, or delete your Xbox LIVE profile).
 

In addition, have you tried a wired connection to see if you still receive this status code? Make sure to try wired to your router first, and then if you still receive the status, can you try directly connecting to your modem? Let us know what you experience! :)

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I have done the steps given on deleting my profile and clearing the cache, butit still gave me the status code and disconnected me. Also, it would be a large hassle to connect my modem or router to the xbox itself :/ anymore ideas?

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Its called wifi, Use ethernet... --__--

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