Xbox Live Difficulties connecting (Wired Connection)

What Country/State/Province do you live in? 

Ireland, Galway
Modem brand & model number: 

o2 Dongle, unknown model number.....have used XBOX live with it before so it's not an issue.
Router brand & model number: 

Network Connection Type: Wireless/Wired

If Wireless, what type of encryption are you using? 

Things you have tried: 

Everything on the Xbox support website and more. 
Is UPnP Enabled? Yes/no/Unknown

Is NAT Type Open? 

Any Error Codes you encounter: 

What type of internet do you have? Cable/DSL/T1/3G? 

Who is your ISP(Internet Service Provider)? 

o2 Ireland
When you run "Test Xbox LIVE connection" what is the exact message shown on screen?

It depends. If I use Automatic Settings then the message I get it ''Can't obtain an IP address from your router or modem.''  But when I enter everything manually I get the message ''Can't connect to your network hardware using a static IP address. 


Here is what I enter manually, 


Subnet Mask: or, neither work >< 




I just got another Xbox today after being away for a few months and it just won't seem to work.....can anyone help? I'll give any info required as needed. :) 


I think it's my computer settings that are wrong but I never have to go near the ''Network and Sharing Center'' so when it comes to setting it up for an XBOX I'm totally confused :(

Can anyone help?

I'm on Windows Vista and I've tried everything so far,  like I said above I'm fairly confident that I've done something wrong on the computer end and it's a matter of fixing that to connect...I just need to know what needs to be done as I've been on all the Microsoft support sites and nothing has worked

Thanks for reading.


Question Info

Last updated July 4, 2018 Views 4 Applies to:



Please look at one or both of these guides for help on this set-up:-



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