xbox live connection

With two of my games I can not play online now. (Black ops 2 and MW2) I am signed into xbox live but when I click play on the game it disconnects me from xbox live. I have tried disconnecting my wifi, but that didn't do anything. I don't know what to do next?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Please check your NAT level. Some players experience this problem with Strick NAT. Some players also had this issue solved by simply deleting and re-download their xbox profile.

support.xbox.com/.../nat-type-strict

http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/profile-move-delete

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Sounds like the local profile is out of date or corrupted, and when an app or routine asks for data from it, it causes the involuntary disconnection. I'd

start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Please do Settings | System Settings | Storage

2) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

3) When asked to confirm storage device maintenance, choose Yes.

* Re-download *

4) Tap the silver Xbox Guide button

5) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

6) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

7) Enter the password for the Microsoft Account.

7A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

8) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

9) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

10) Sign in, and retry.

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