xbox live connection

Haven't been on xbox live for a while but now everytime i try to sign in its asking for a password to an Email account that got canceled 6yrs ago. I don't know the password and have tried resetting it, as requested by xbox help line, but all it did was reset the password on my other Email account??? can someone heeeelp

 

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Last updated July 4, 2018 Views 1 Applies to:

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The email account itself may have been cancelled at the email provider, but odds are the Microsoft Account (formerly known as the Windows Live ID) still exists.

1) Take the addresse to account.live.com/password/reset for the password reset

2) If you can't reset it, go to http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU

3) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request to have Microsoft Accounts send you a password reset. It is faster to have the Agent call you by going to support.xbox.com/contact-us or you can look up the phone number from the 1st web link in the .sig shown below.

4) Should all THAT fail,

A) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step B/B1/B2 altogether

B) Make a new Microsoft Account at http://startup.live.com which after you complete it should lead you to the Account Summary

B1) If you don't get to the Account Summary page, go to http://Account.Live.Com and sign in there.

B2) If you are prompted to confirm the email address, please do so.

C) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft Account address.

D) Then, enter go.microsoft.com/fwlink in the address bar of your browser. Fill in the form there, with the subject EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. You should receive a response within a day, the gods willing.

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