Xbox Live Connection

Something strange  is happening... i can connect to xbox live with all my profiles but one and i have tested the connection and everything is fine... I have checked and i still have a while to gold needs to be renewed... does anyone know whats going on?

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Greetings Private!

It could be that your gamer profile might have become corrupted.

Try the following instruction steps up front and let us know how that goes and we'll go from there.

Delete Xbox LIVE profile safely
Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache 
 

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Clear your Xbox system cache 3 times in row.

Restart your console

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

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